FAQ

FAQ

- After the upgrade, the Configurator does not open.

The most common problem that can cause problems when running the configurator is a corrupted configuration file. If the problem is updated, there may be an unsecured file configuration. To solve the problem, remove /ModPlus/UserData/mpConfig.mpcf file and re-run the Configurator
Starting with the version of the Configurator 4.2.0.0, the main settings of the plugin are stored in the registry. If the Configurator does not open - write to us.

- After starting the configurator, it takes ten seconds and the computer restarts

This problem is related to the antivirus you have installed. If there is antivirus Avast such a problem is accurate. Just add the ModPlus folder to your antivirus exclusions. Also read this article

- In AutoCAD 2015, when you start, the message "An executable file was found outside of the specified trusted locations"

1

To prevent this message from appearing every time AutoCad starts, go to the application settings and add the ModPlus folder to the trusted zones (see the screen below)

2

- Where does the registration key come from?

The registration key (in the Configurator on the Settings tab) is generated by the program on the basis of the following values: the login entered on the Configuration tab and the number of the specified disk or Google account number. For generation, you can use any specified drive, including external hard drives and flash drives

- I bought a few functions. But after upgrading AutoCad to a new version, they stopped working

The function is purchased for a particular version of the AutoCAD. If you used the 2015 AutoCAD and installed the 2016 AutoCAD, you should buy the paid features again

- Where does the 5% VAT come from when buying?

The site uses payment modules that work with suppliers of payment methods (Wallet One, Qiwi, Yandex.Money). Payment service providers charge a percentage for work (just 5%). Given that the prices for the functions are already so small, these 5% were added to the purchase

- I registered on the site, but the confirmation letter did not come

Letters from the site can be found in the Spam section. If there is no message from the site in the Spam section - write to us

- "File not found" error when linking to Google Account

If you get this error, then you have a registry registered in the registry, which is not physically present on the computer. To fix this, open the Registry Editor and go to the HKEY_CLASSES_ROOT\http\shell\open\command. There you will see the (Default), the value of which must be corrected. You most likely have this value "C:\Program Files\Internet Explorer\iexplore.exe" %1. Change it to any other value, for example "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" %1, indicating the path of an existing browser